If you are not satisfied with your purchase and want to return an item, please follow these steps: 1. Contact our customer service team at support@aeloria.com within 14 days of receiving your order. Please provide your order number and the reason for the return. 2. Our team will provide you with a return address. 3. Pack the item securely in its original packaging and include any accessories or documentation that came with it. Please ensure that the item is in its original condition. 4. Once we receive your return, we will inspect the item and issue a refund or exchange within 7-10 business days. Please note that the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return. **Please note, we do not accept returns on any personalised items**

Most orders typically ship within 1-3 days, assuming the items were in stock, the order remains unchanged, and depending on the chosen shipping service during checkout, if applicable. In case of unforeseen delays, we will promptly notify you. Personalised Items will take longer up to 7 days.

We plan to introduce a local collection soon, however we offer free shipping for all orders in the UK. The website will be updated once this option becomes available.

Shipping times may vary depending on the time of year. Typically, we ship within a few days, with possible delays during hot summer months. Transit times range from 1-2 days to a week, depending on the shipping service and location. Please note that during holidays and strikes, shipping delays may occur.

We never ship on weekends.

If your product arrives damaged, please contact us through our website's "Contact Us" form and retain the original packaging materials in case they are needed for return. Please select the appropriate email contact relating to your product.

Candles can discolor or fade when exposed to intense light for extended periods or stored in warm, humid conditions. We recommend avoiding direct sunlight, fluorescent lighting, or strong illumination for extended periods. If storing candles for an extended time, keep them in a cool, dry place.

We use various wax types depending on the product, and you can find specific information on each product page. However, most of our products are made from soy blends and coconut blends.

Our wicks vary depending on the product and include cotton core wicks, flat braid, and threaded cotton wicks. These wick types serve different purposes and offer various benefits, including rigidity and resistance to soot and smoke.

Yes, it's generally recommended to trim the wick when needed. Look out for a carbon mushroom on the wick or if it appears too long. Trim the wick to 1/4" before lighting the candle to ensure a safe and long-lasting burn. Neglecting wick trimming can lead to issues such as excessive flickering, smoke, soot, and a shorter candle life.

A small amount of wax residue on the sides, especially near the top and middle of the candle, is normal and typically evens out during subsequent burns. Excessive hang-up or tunneling can occur due to factors like low-quality candles, production errors, or not burning the candle long enough.

To prevent tunneling, aim to burn the candle until the wax pool reaches the container's edge. On average, this takes about 3-5 hours, depending on the container and wick.

Small puffs of smoke can result from improper wick trimming or drafts caused by nearby windows, doors, vents, or people walking past the candle. Proper wick maintenance and avoiding blowing out the flame can help reduce this issue.

The "mushroom" is a carbon buildup on the wick, which is common, especially in highly fragranced candles. Trim the wick before relighting to remove the mushroom head. Allow the candle to cool before trimming to avoid wick debris falling into the wax.

Avoid blowing out the flame; instead, use a wick snuffer or the candle's heat-resistant lid to extinguish it. Blowing out the flame can cause excess smoke and pose safety risks

No, our wicks do not contain lead, and they have never contained lead.

Unfortunately, we generally do not accept returns based on personal fragrance preferences, as scent perception varies. However, candles can make great gifts for friends, family, or co-workers who may appreciate the fragrance. We provide fragrance profiles and notes in product descriptions to help with your selection.

While we don't recommend refilling our candle jars for reuse due to potential glass weakening, they can be repurposed for various household items.

This safety guideline is to prevent potential damage to the glass as it gets hot near the base when the wick nears the bottom. We also advise using heat-resistant surfaces for candle burning.